First 24 Hours after Flood

Over the last few days we have experienced a lot of amazing rains, we have also been called upon for many flood extractions including rain water floods, sewage floods, burst pipes and storm floods.


Apart from the stress and Shock that is caused by floods, most of us are not sure what to do or have to handle the situation. Here's a few tips what we've learned over the years dealing with these disasters. 


Whether a flood is caused by ground water, falling water or home system malfunction, there are some best practices you'll need to employ within the first 24 hours after the flood to ensure the safety of your home and family and give yourself the best outcome possible with your insurance company.


Flood water, big or small, effect your home in 3 different ways.


1.    Water damage Materials, Skirting boards will disintegrate if they remain wet for too long, wood / laminate floors can swells, electrical parts can short out or malfunction and cause shocks.


2.    Mud, silt and unknown contaminants in the water get everything dirty and create a health hazard for you and your family.


3.    Dampness promotes the growth of mould and mildew, a fungus that can grow on everything as well as release spores in the air contaminating it.

Avoid Additional risk

If the flood was serious enough for you to leave your home, be sure you stay safe upon your return. Check for any visible structural damage, such as warping, loosened or cracked foundation elements, cracks, and holes before entering the home and contact utility companies if you suspect damage to water, gas, electric, and sewer lines.  

In addition, it’s important to have a working flashlight and turn off all water and electrical sources within the home. Even if the power isn’t operational, it’s a good idea to go to your fuse box and turn off the main, plus all of the individual fuse connections. That way, if the power is reactivated, you’re not at risk for mixing standing water and electricity.


Take Pictures:

Before you remove any water or make any repairs, fully document the damage for your insurer by taking photos or video. 


Call your Insurance Company:

Advise your insurance representative of the state of your home and any repairs you intend to do immediately.

Document the damage and conversation at every stage and get their permission to go ahead with any flood extraction and or repairs.


Act Fast:

Make sure you get the water extracted as soon as possible, at least within 24 hours by a professional carpet cleaning company. Most companies also have drying equipment they can rent out to speed up the drying time. If you'd like to save any items, carpets, beds, etc., from flood damage, speed is of the essence here.

Putting off the extraction or letting the carpet dry by itself exposes the items to Mould and permanent damage. Mould can develop quicker than we realize, within 24-48 hours.

Emergency Flood Extraction

If you find yourself in a situation where you need an emergency flood extraction, contact Expert Cleaning Services on one of the following numbers and an emergency team will be send out to assist.

Centurion: 081 507 4352

East Rand: 082 824 4324

Fourways: 072 858 9129

JHB City or South: 067 888 9779

Midrand: 072 072 0225

Pretoria: 081 507 4352

Sandton: 072 289 2094

West Rand: 081 583 0853